Competitive OEM factory
Customer order process
Option 1: You can provide us with printed documents
1.Contact us online
2.Send printed manuscripts and product specifications (paper, size, color, quantity, workmanship, packaging, etc.)
3.After you confirm the quotation, we will confirm with you through Ali online platform or email
4.After you pay for the order, you send the print artwork and our designer will check the artwork
5.After you approve the proof, we start arranging production prints
6.We will inform you to book a ship or air shipment before we finish all the printed matter, and arrange to send it out after the packing is complete
7.You collect the goods at the local port or deliver them to your door, and give us a five-star praise after the goods are checked and accepted.
Option 2: You need us to provide design and printing
1.Contact us online
2.You provide us with the artwork material, our designer arranges the design
3.After you confirm the quotation, we will confirm with you through Ali online platform or email
4.After you pay for the order, you send the print artwork and our designer will check the artwork
5.After you approve the proof, we start arranging production prints
6.We will inform you to book a ship or air shipment before we finish all the printed matter, and arrange to send it out after the packing is complete
7.You collect the goods at the local port or deliver them to your door, and give us a five-star praise after the goods are checked and accepted.
Common Customer Questions
Custom Printing | Payment Method | Orders & Cancellations | Free File Review | Print Quality | Turnaround & Shipping
Custom Printing
Q1.What products do you offer?
Come2print offers a wide variety of customizable, full-color quality printed products at the best prices.
Q2.What products can I customize?
Click to see a complete listing of our products.
You may customize any product you choose from our offerings. Whether it’s a stack of book printing or card printing, our custom printing service can help you get the tools you need to promote your business.
Q3.What’s the benefit of offset printing?
Offset printing offers the best value if you’re ordering more than 500 pieces. When you order in bulk, the cost per item is lower.
Q4.What products can I order with offset printing?
Offset printing is ideal for printing large quantities of marketing materials such as book printing, notebook, calendar, flyers, brochures, and business cards etc.
Q5.Can I get assistance from your sales staff?
If you need more help choosing a product, you can send us an enquiry to chat with a customer service representative using live chat.
Payment Method
Q1.What payment methods do you accept?
We accept the following credit cards for payment:
· L/C · Western Union · D/P · D/A · T/T · PayPal · Alibaba Pay · MoneyGram
Orders & Cancellations
Q1.How do I get a price quote before placing my order?
You may send inquiry or email us the specification. The specification should include size, quantity, cover paper, interior paper, page count, how do they bind information details. We will quote within 24 hours in working day. The prices change depending on the product specifications you selected (paper, size, color, quantity, etc.).
Q2.Can I change my order once it has been placed?
Yes, you can still change your order if you haven’t approved your PDF proof yet. We can no longer make changes to the file, artwork, quantity, and other product options once your print job is sent to press.
Q3.Can I cancel my order?
Yes, you can cancel your order if production has not yet started. Please note that other applicable fees (for example, certification or requested samples) are non-refundable
However, cancellation is no longer possible if:
Your order is already sent to production.
Your order has been completed
The order is already packaged.
The order is en route to you.
The order has been delivered.
In such cases,Please contact us.
Q4.Can I change my shipping address?
If have already placed an order but need to change your shipping address, please contact Customer Service. Please note that we can no longer use the new address once your order has been shipped.
Free File Review
Q1.What is a Proof?
A proof allows you to see a print-ready version of your file before we print it. It shows any technical issues in your design and includes recommendations from our prepress team on how to make your artwork file ready for printing.
Q2.What file formats do you accept?
We accept print-ready files in the following formats: AI, CDR,TIF, JPEG, PS,PDF
Print-ready files are accepted in the following formats:
| File Extensions | Description/Program Used |
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Adobe Illustrator drawing or vector graphics file |
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Corel Draw Vector drawing file |
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Bitmap file created using Adobe Photoshop |
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Portable Document File from Adobe Acrobat |
Q3.What image resolution should I use for images?
The ideal resolution of the image is 300 dpi or more
Q4.Do I have to pay for file review?
The file review is a free service that we offer to all customers. The only time that you need to pay is when you have approved the PDF proof for printing, and you’re all set for checkout.
Q5.Do you offer hard copy proofs?
Yes, we also offer hard copy proofs, which we recommend if your artwork is color critical. You can request this proof after placing your order.
Please note that hard copy proofs may be printed on a different substrate than the one you ordered. Colors in the printed project may differ depending on the finish you select (e.g., gloss, matte, or UV). We do not offer hard copy proofs for artwork that will be printed on uncoated paper.
Q6.What’s included in a Free File Review?
All documents are checked manually and by computer for any errors in printing. Our prepress team checks for technical issues like artwork size, resolution, bleed/safe area, etc. (The text content of the artwork is not included in the inspection.)
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Q7. How do I set up my files?
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Size & Bleed |
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Files need to be built to the final trim size plus 3 mm bleed on each side. Therefore, if you are ordering a 140 x 210 mm brochure, the graphic file's size should 146 x 216 mm. When generating the file into the proper format, do not use any crop or printer's marks as these will increase the dimensions of the design file. |
| Image Resolution |  |
For best printing results, we recommend files to have a resolution of at least 300 dpi. Submitting files with resolution lower than 300 dpi may result in the print turning out pixelated or blurry. |
| Color Mode | All full color artwork and/or images must be saved in CMYK (cyan, magenta, yellow, black) color mode. While black and white artwork and/or images must be in grayscale color mode. | |
| Files submitted in RGB or Pantone color mode will be converted automatically to CMYK. Converting these to CMYK would cause a shift since they are not of the same color spectrum. | ||
| Safety Zone |  |
Do not place any critical images or text beyond the safety zone, which should be at least 1/8" within the final trim size. This will ensure that they are well within the finished piece when it is trimmed. |
| Font & Lines | When creating files on vector based software such a illustrator, inDesign, or Freehand, all text must be converted to outlines before generating the final PDF file. If working out of Photoshop, simply flatten the image. Do not use fonts smaller than 8 pts. Note that small or very narrow fonts may not render well on print against dark backgrounds. | |
| Keep all lines at least .25 pts thick. While thinner lines may be visible on screen, they may not show on print. | ||
| Artwork with Borders | When trimmed, the border should be 6 mm thick. Therefore, it should be set up to be 9 mm from the bleed line. There is a cutting tolerance of 3mm which may cause uneven borders. We do not recommend borders. However, if they are necessary in your artwork, keep the minimum border thickness to make it possible for us to cut as evenly as possible. We do not guarantee perfect trimming. |
Print Quality
Q1.Will the colors in the printed design look the same as the ones in my artwork?
We do our best to give our customers the best color match for their artwork. However, getting the exact color match is not always possible. The texture, finish, and type of material used for the project could affect the colors on the final printed product.
Q2.Should I use CMYK for my artwork?
We recommend using CMYK (Cyan, Magenta, Yellow, and Key or Black) for printed projects. This ensures that you will get the right colors in the final printed product.
Q3Can you change my RGB file to CMYK?
Sure, we can. However, the switch can make the colors different in the final print. But don’t worry: We will send you a PDF proof of your file before we print it. This way, you can see how your project will look like before we begin printing.
Q4How do I make the quality of my image better?
Some images appear blurry when printed. This is caused by low image resolution, which makes the artwork look pixelated. To fix this, use an image with at least 300 dpi.
Q5.What if I'm not happy with my purchase?
Your satisfaction is very important to us. If you are not satisfied with your order, you can use online customer help to contact us to solve the problem
Turnaround & Shipping
Q1.What's the turnaround time for my order?
The estimated turnaround time is based on the number of business days that a print job will be completed.
Production can only start when:
The print-ready artwork is uploaded.
Full payment is received.
The PDF proof is approved.
Q2.What shipping methods are available?
·Sea freight · Land freight · Air freight
Still have other questions, please send us an inquiry for more information
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